RMA
We got you covered
SparkLAN offers this limited warranty for its products to the company or person who originally purchased the products from SparkLAN. The duration of the limited warranty is 1 year, starting from the shipping date.
The warranty is invalid if any component of the device was damaged or changed artificially or non-official release firmware to upload into device.
RMA Procedure
To get RMA number :
Obtain a RMA number from by SparkLAN RMA online system
http://vpn.sparklan.vpnplus.to
Note: Before RMA number released, customers have to complete the registration on RMA system.
Returned Items and Documents (RMA Checking List)
The RMA number must be clearly indicated on all return shipments. When you completed RMA registration on SparkLAN RMA online system, it is very important to export and print out the checking list and put it in the box with cargo you dispatch to SparkLAN.
Note: RMA number, Box number and Company Name must be shown outside of the Carton box.
RMA Charges :
(1) Freight Charges:
The cargo which is delivered to the other side, the freight must be charged by the respective parties.
(2) Service Charges:
For out-of-warranty products, customers will be charged for defective units repair. Please confirm with RMA Division for the quotation of repair charge.
Note: All returned cargo without S/N label will be categorized as out-of-warranty.
Please return the defect unit to our company as below.
SparkLAN Communications, Inc
Add : 5F, No. 199, Ruihu St., Neihu Dist., Taipei City 114067, Taiwan
RMA department Email: rma@sparklan.com